Industry Expectations Pertaining to Willingness and Drive Among Hotel Management Graduates | Original Article

ABSTRACT:

Hospitality is defined as the act of warmth pleasure in welcoming and looking after the basic requirements of customers, in terms of food, drink and accommodation by providing them various services and amenities. It is a relationship between a customer and a host. The present research is done to analyse the importance of the willingness and drive of an individual in the tourism industry while making the selection for housekeeping department. 70 managers of the hotels (3 stars and 5 stars) of Haryana including the general and HR managers were interviewed and were asked regarding the various essential competencies. There were 35 managers of 3 star hotels and 35 managers of 5 star hotels. Two skills willingness and drive were taken into consideration. Z-test was applied to test the significance.