Article Details

A Study on Development Models for Business Processes | Original Article

Nishant Zaveri*, G. D. Singh, in International Journal of Information Technology and Management | IT & Management


Most organisations are working hard to improve their performance and to achieve competitive advantage over their rivals. They may accomplish these ambitions through carrying out their business processes more effectively. Hence it is important to consider such processes and look for ways in which they can be improved. Any organisational business process encompasses several elements that interact and collaborate with each other to achieve the required objectives. These elements can be classified into hard aspects, which deal with tangible issues related to the software system or the technology in general, and soft aspects, which deal with issues related to the human part of the business process. If the business process needs to be analysed and redesigned to improve its performance, it is important to use a suitable approach or intervention that takes into account all of these elements.