Customer Relationship Management In the Cloud Enterprise

Published in Journal

International Journal of Information Technology and Management [IJITM] (Vol:7/ Issue: 10) DOI: 10.29070/IJITM
Authors: Ricky Sachdeva,
Subjects: IT & Management

Year: Nov, 2014
Volume: 7 / Issue: 10
Pages: 0 - 0 (0)
Publisher: Ignited Minds Journals
Source:
E-ISSN: 2249-4510
DOI:
Published URL: http://ipublisher.in/p/3075
Published On: Nov, 2014

Article Details

Customer Relationship Management In the Cloud Enterprise |

Ricky Sachdeva, in International Journal of Information Technology and Management | IT & Management

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ABSTRACT:

In this paper we discussed about cloud enterprise. Cloud ERP is anapproach to enterprise resource planning (ERP) that makes use of cloudcomputing platforms and services to provide a business with more flexiblebusiness process transformation. Customer relationship management (CRM) focuseson enterprise's number one priority—creating a satisfactory customer experiencethat will delight current clients and helps to acquire new ones more quickly.