Employee‟s Perception on Human Resources Practices on Employees in Hotel Industry | Original Article

ABSTRACT:

A high-quality service industry, the hotel sector relies heavily on its employees, and the quality of service is what drives hotel performance. As a result, this study examines how hotel workers evaluate their company's HR policies and how it affects their job engagement. Moreover, it attempts to determine if the link is mediated by the perceptions of organizational support that people have. There are a large number of women working in the hotel sector, yet there is still a significant gender gap. As they go through the ranks, the gender gap widens even further. Study participants who had a college degree were shown to be more engaged at work than those who received no education. There was a strong correlation established between the level of work engagement and a person's position within a company. It was shown that a highly engaged workforce may be achieved if HR strategies are centered on the needs of employees and put employees first. Managers' HR policies should make workers see them as a means of assistance rather than only as a means of administration.