Quality of Work Life of Bank Employees With Reference To Punjab National Bank, Gurugram (Haryana) | Original Article

ABSTRACT:

Human Resources are an organization's most valuable asset, and their proper management is critical to its success. The quality and efficiency of an organization's human resource determines its efficacy. Overall job satisfaction and employee involvement in the business are influenced by Quality of Work Life (QWL). Quality of Work Life is seen as an alternative to the command and control approach to people management. People are viewed as a 'asset' to the organisation rather than as 'costs' in the QWL approach. It argues that allowing employees to manage their own work and make decisions improves their performance. The banking sector was chosen for this study because it plays a significant role in our economy. Banks have expanded to the point where they now play a substantial role in the economy. This scenario has compelled bank policymakers to investigate the underlying circumstances and explanations, taking into account the QWL issue. Because of the importance of this industry, it is necessary to assess the QWL of its employees. Employees may leave a job if they believe their quality of working life is unbalanced, in order to pursue a better QWL. Here, an attempt is made to identify the elements impacting employee quality of life, with a focus on the Punjab National Bank (PNB) in Gurugram ( Haryana) and to provide appropriate recommendations for the bank to take essential steps to improve employee quality of life.