Purpose This Review Paper Attempts to Restructure the Belief of Organizations, With Reconnaissance To
Designing a Business Process on Customer Experiences. the Objective Is to Identify the Equilibrium As
Customer Experience Is Dependent on Ai, Emotional Empathy and Connect. We Want a Roadmap Towards
Appropriate Mechanism, Maximizing Speed, Frequency, and Relevance Favorable to Customer Experiences.
We Took Experience Journey As a Prominent Pillar of Hospitality and Retail (Real Estate). We Are Validating,
Digital Process Acquired, Tested and Affirms Client Expectations Are We Matching Up to the Desired Treads Of
Wish List of the Brand the First Step Is to Identify the Ai, Voc, Coe, Software Solution Automation In
Customer Service, Showing That a Value of the Emotional Connect Aims to Upgrade Clc. the Customer
Interaction With the Employees Bestows Instead of Burdening the Process. In the Questionnaire, The
Feedbacks, Surveys, Outcome Helped Us Curb the Corners, That Indicate Optimization of Csat, Ces And
Aht.
Findings We All Agree Digital Transformation Is No Longer Optional. Collated Customer Intelligence And
Emotional Empathy Insights, Illustrate This As an Organic Method. We Must Encapsulate the Emotions.
Digitization Diagnoses the Statistics and Numbers For the Where, How and When Factor. the Emotional Path
Discerns the Way Customers Feel, Think, and Passively Collect the Emotions Evoked at any Touchpoint.
Adding the „Feel‟ Elements to What We Record In Customers and Empl ...